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Returns
Our returns policy is very simple - we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse.
• All products must be returned within 30 days of receipt.
• All products must be unworn and unwashed.
• All products must have all original Oiyo tags still attached.
• Any products purchased in the Sale cannot be refunded.
• Shipping back to our warehouse is at the customers’ own cost.
Refunds
As soon as we have received your return, it will take approximately 7 to 10 business to process your refund.
Faulty Items
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Oiyo and will be judged in a reasonable way.